Help and Support Centre

Frequently asked questions


What delivery options are available?

How much does Express Post cost?

Do you have a retail outlet? Can I pick up?

Can I receive my order today?

Can I select a specific delivery or pick up date?

Do you deliver on weekends or public holidays?


Tracking number and delivery confirmations

How long will my order take to arrive?

Do you ship outside of Australia?


How are the cookies packaged?


Can I add a personal message to a card or tag?

Can I add a gift tag or greeting card?


Where can I find the nutritional facts for your products?

Do you have any gluten-free baked goods?

Do you use free-range eggs?

Do you have any vegan products?

Are your products vegetarian?

Are any of your products nut free?

What is the shelf life your products?

Can I request a message piped on a butterboom?

Where are they made?

Cancellations, Returns & Refunds

How do I cancel my order?

I would like to return an item and/or be refunded